• Inside Dhaka: 1–2 business days
• Outside Dhaka: 2–5 business days
• Order Processing: Orders are processed within 24 hours.
• Delivery Delays: Delivery may take longer during holidays, sales, or unforeseen circumstances.

We want you to be happy with your purchase! If you need a different size or have received a defective product, we're here to help.

Exchange Conditions

• Exchanges are accepted within 3 days of receiving your order.
• Products must be unused, unworn, unwashed, and in their original condition with tags intact.
• Items must be free from stains, damage, perfume, or other signs of use.
• Products purchased on sale may not be eligible for exchange unless defective or incorrect.

Size Exchange
If the size doesn't fit, you may request an exchange, subject to product availability.

Wrong or Defective Products
If you receive a wrong or defective item, please contact us within 24 hours of delivery with photos or videos of the product.

Exchange Shipping Costs

• For size-related exchanges, the customer is responsible for the applicable delivery charges.
• For incorrect or defective products, we will cover the exchange delivery costs after verification.

How to Request an Exchange
Contact our customer support team with your order number and the reason for the exchange. Our team will guide you through the process.

Important Notes

• Exchanges are subject to stock availability.
• Refunds are not available unless required by applicable law or agreed upon by our store.
• Please check our Size Chart before placing your order to choose the correct size.

Thank you for shopping with us!